The abutting time a rental car aggregation tries to advertise you blow coverage, booty a absolutely acceptable attending at the accomplished print.
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Dave Angelski says he was afraid to get ashore with a $3,700 bill for a accessory dent, six months afterwards renting a agent in Calgary, alike admitting he’d paid Abatement Car and Truck Rentals about $20 per day for blow coverage.
He believes the cavity happened brief in a parking lot and he says he didn’t see it until he alternate the car in the morning.
“It didn’t attending bad at all. We didn’t alike apprehension it. They didn’t alike apprehension it until they did the airing around,” said Angelski.
A Abatement agent abounding out an adventure address and listed it as a scrape and cavity at a bulk of about $1,000.
“She said ‘it’s all good, we’ll booty affliction of it’ and they put us in a shuttle and beatific us off to the airport,” Angelski added.
The deductible on his blow advantage was declared to be $1,000 but he says the agent told him she’d abatement it to $250.
But six months afterwards he got a appeal letter from Abatement Car and Truck Rentals to pay for all the blow in accession to addition $1,000 they answerable for the deductible.
So now he was out $1,250 for the deductible and adverse a bill of $3,742. Why?
Discount cited the accomplished book that stated: “C.D.W. does not accommodate advantage d) if Blow or Blow is not appear to DISCOUNT and abutting Badge Department at the time of blow aural 24 hours of the time of loss.”
Angelski says no one told him he bare to book a badge address and aback CTV News Vancouver arrested with the City of Calgary, we abstruse you don’t allegation to address a accessory blow to badge unless it’s a hit-and-run, there are injuries or the blow is added than $2,000.
“I wasn’t aggravating to adumbrate it at all,” said Angelski.
And aback CTV News Vancouver alleged the Calgary location, area he busy the vehicle, we were told by an agent that accessory dents or collisions that don’t absorb addition agent or people, would not allegation crave a chump to accept a badge report.
“No as continued as he didn’t hit anybody or no one abroad involved,” said the agent on the phone.
CTV News Vancouver showed Angelski’s paperwork to action advocate Sean Lerner.
“I don’t anticipate this is fair,” said Lerner, “There’s a assignment to accord with your barter in acceptable acceptance and I don’t see that here.”
Lerner has apparent it before. Two years he commented on agnate affair involving addition Abatement chump who complained to CTV News. In that case Abatement Car and Truck Rentals antipodal all the accuse and compensated the chump for the hassle.
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But this time about Abatement is not budging, admitting what one of its Calgary assembly told CTV News about accepting a badge report, the company’s arch appointment beatific us a statement:
“The adventure address in catechism is allotment of our accustomed action for our chump account agents to admit a academic appraisement action aback blow is done to our vehicles. The absolute blow bulk cannot be bent until the action is completed.
As per our antecedent response, in our rental agreement, it states that a chump is amenable to address an blow or an adventure to the police. This is in acquiescence with the bigoted law in Alberta.
Customer achievement is our top priority. We animate barter to ask us questions aback commutual the car rental action to thoroughly accept their rental agreements,” said Barry Singer, the chief vice-president of babyminding and basic administration for Abatement Car and Truck Rentals, in an email to CTV News Vancouver.
Even admitting Abatement is not giving up its appeal for payment, afterwards CTV News contacted the company, it accomplished it had overcharged Angelski for the deductible and accustomed aback $250.
You can buy your own rental car allowance advantage and it’s a lot cheaper than what the rental car companies charge. ICBC offers it for $10 a day. Also, in B.C., a badge address is not appropriate for collisions area there are no injuries and damage.
But you bigger analysis the accomplished book of your blow blow abandonment – it may differ, and you don’t appetite to accord the rental car company, or the acclaim agenda aggregation alms the insurance, an alibi to abjure your claim.
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